Generally, no additional personal information is required for customs clearance.

However, if your shipping address is in the following countries and regions, please provide the corresponding details in the order notes for us to facilitate the shipment.

1. Please contact customer support directly on Amazon for the return and exchange service.
2. If your robot malfunctions, you can also contact the official customer service to get technical guidance or apply for a replacement.

Customers can request a return within 7/14 days from the date of receiving the item. In case of non-quality problem returns, the customer should bear all shipping costs.

There is no need for a return label. Please get in touch with us and we'll record your return request and provide address information.

Refer to this page for a detailed return policy.

Enter the tracking number on 17track.com, and you can check the latest shipping information without logging in.

If you find any unusual condition in the tracking results, please contact us through a support ticket or email.

It is currently free to use.

The online store currently only sells mini food toys as to Eilik's accessories. We will release other accessories such as head decorations in the future.

Now you can also go to the DIY station to print your preferred objects.

The price doesn't include any customs duties, taxes, fees, or any other country-specific charges.

After rigorous testing, the qualities of the servo and battery are up to standard.

If there is a malfunction problem with Eilik Robot, we support free repair and replacement of the whole bot during the 90-day warranty period.

Shipment delays are normally caused by natural disasters, holidays and other logistical problems.

For international delivery, this situation happens before your parcel arrives in your country.

And the tracking number will be updated after it arrives. 

If the parcel is delayed at logistics centers for more than 5 days when being transferred, please contact customer service.

You can check the available countries at the checkout page.

If you're unable to find your country in the list, we do not ship there.

We're working on expanding our selection of available countries, so please keep checking back.

You can amend or cancel your order within 48 hours of placing it.

We will not be able to make changes to your order after it is shipped.

Please email our customer service team at support@eilikrobot.com and we'll do our best to help.

In such a case, please contact us and provide your payment account to confirm your order.

Please allow 1-3 business days (excluding weekends and holidays) for your order to be processed for shipping.

We make every effort to fulfill orders as quickly as possible.

Successfully placed orders will receive an e-mail confirmation with the order details.

If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

You will receive another email with the tracking number 3-5 days after your order is shipped out.

1. Fill in this application form.
2. Join Eilik's Affiliate Program.

1. Contact the business team at support@eilikrobot.com.
2. Submit a survey.